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What is counseling?

Individual counseling is an opportunity to get support during difficult times. It involves developing a two-way professional relationship between a licensed counselor and you. The counselor can help you to identify and resolve personal, social and emotional problems related to illness and BMT. The counselor can also help you improve your coping skills and quality of life.

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What can I expect with individual counseling?

Although the process will be different for each person, counseling support may include talking about how to:

  • Adjust to the BMT process and survivorship 
  • Develop coping strategies
  • Manage emotions, such as anxiety or sadness 
  • Improve communication with the health care team and family members
  • Identify and cope with family role changes that have occurred due to transplant
  • Find reliable mental health-related information and community resources
  • Manage financial challenges

The first 1-2 sessions will involve a complete psychosocial needs assessment. During this session, you will have an opportunity to talk about the personal goals you would like to achieve through counseling. The counselor will then offer their recommendations on how you can work together to reach your goals. 

Each session will last up to 50 minutes, and will be held once a week for up to 8 weeks. The number of sessions may be more or less depending on your needs, and will be held at a time that works best for you and your counselor.

Meet the Counseling Services Staff

Katie Schoeppner, MSW, LICSW, Manager, Counseling Services


Katie has been a member of the Patient Support Center since 2014. Before joining Be The Match, she was a clinical social worker at the University of Minnesota Adult Blood and Marrow Transplant Program. Katie holds a Master of Social Work degree from the University of Minnesota School of Social Work and a Bachelor's degree in Psychology from Gustavus Adolphus College. She’s a member of the Association of Oncology Social Work (AOSW).

Hailey Hassel, MSW, LGSW, BMT Social Worker

Hailey received a Master of Social Work degree from the University of Minnesota School of Social Work and has been a member of the Be The Match Patient Support Center since 2018. She has experience in home care and hospice coordination, as well as provision of mental health services. Hailey is a member of the Association of Oncology Social Work (AOSW) and a member of the Association of Pediatric Oncology Social Workers (APOSW). 

Counseling is available over the telephone, no matter where you live in the U.S., or in person at our office in Minneapolis, MN.

CALL: 1 (888) 999-6743
Monday through Friday, 8:00 a.m. – 5:00 p.m. Central Time
All of our programs and resources are free.

Llame al: 1 (888) 999-6743
De lunes a viernes, de 8:00 AM – 5:00 PM (Horario central)