One-on-one guidance and education
Be The Match® is dedicated to helping patients, caregivers and families navigate the transplant process. We are available to offer one-on-one professional guidance and education by answering your questions, sharing resources, and providing support. Our team of patient services coordinators can devote as much time as needed—at no cost to you. We’re here for you every step of the way, from diagnosis through survivorship.
We can help you:
- Evaluate your treatment options
- Choose a transplant center
- Manage your financial or insurance matters
- Connect with other transplant patients and recipients
- Prepare for life after transplant
- Feel supported in the decisions you make
Contact us today. No question is too big or too small.
We have interpreters available to help you if English isn’t your primary language. If you need to speak with us in a language other than English, call and tell us — in English — what language you speak. It will take 4 to 8 minutes for an interpreter to join the call. Please stay on the line.
Our dedicated team of patient services coordinators has extensive experience navigating transplant patients and their families through the transplant process. We are available when you need us to provide answers and connect you to the help you need. Our services are completely free and confidential.
- Inside the United States, call 1 (888) 999-6743
- Outside the United States, call 1 612-362-3410. Long distance or international charges may apply.
- Email firstname.lastname@example.org.
Here are some of the ways we’ve recently helped patients, caregivers and their families:
Connecting with resources
One caregiver recently called looking for information about transportation resources. Her husband, the patient, was preparing for a transplant scheduled for the end of the month. They prefer to eat culturally specific food instead of hospital food. She needs to bring food for him every day but they do not own a car or drive.
We helped this caller by providing information about some local organizations near their home that can provide travel assistance for caregivers. The patient service coordinator encouraged the caller to work with the social worker at the hospital to find out about taxi vouchers or other resources that might be available.
A patient preparing for transplant sent an email with a lot of questions about what a reduced intensity transplant means and how the transplant process works. A patient services coordinator contacted her and was able to provide the patient with detailed information to help answer her specific questions. She then followed up by sending her a packet of educational materials with information on transplant and reduced intensity regimens.
Helping with decision-making
A patient with AML needed a transplant and his caregiver wanted to learn about transplant centers and how to choose the best one. She called our patient services coordinators for help learning about survival outcomes data and how to use this information to make a decision on where to go.
The patient services coordinator provided outcomes data for some centers in the patient’s home state but also talked with the patient about the limitations of this information. They discussed how each transplant center has its own policy about how long a patient stays in the hospital, HLA match requirements and treatment – all of which can impact outcomes.
The patient services coordinator also suggested to consider factors like the location of the center and whether they had a preference for having one physician or a team of physicians. All of this information helped the patient and caregiver make an informed decision about which transplant center would be best for them.