Patient and Caregiver Emotional Support (PACES)

What is the PACES program?

PACES provides an opportunity to get individual telephone-based support during difficult times. We provide patients and caregivers support around the treatment and transplant experience at every step of the process.

Support is offered in both English and Spanish.

• Identify emotional, social and practical problems around illness and BMT
• Improve your coping skills and quality of life
• Find resources that may help you

• Regular phone calls with a social worker in our 8-session counseling program
• Check-in calls with a social worker for brief emotional support
• One-time conversations to discuss options for support at NMDP® and within your local community

Request a Consultation

Who is eligible?

• Patients who have had a BMT, or plan to get a BMT
• Patients living with SCD who are considering transplant as a treatment option
• Patients receiving CAR-T cell therapy
• Caregivers and family members of eligible patients
• Bereaved caregivers or family members of transplant recipients

What kinds of topics can we talk about?

Specific topics will be different for everyone, depending on what you need. Topics may include:

• Adjusting to challenges that arise as a result of your diagnosis or treatment
• Developing coping strategies and managing emotions, such as distress or sadness
• Improving communication with the health care team and family members
• Finding reliable mental health-related information and community resources
• Preparing for treatments, transplant, and hospitalizations
• Adjusting to the role of a caregiver

Meet the PACES Staff

Hailey Hassel, MSW, LICSW, Senior Social Worker

Hailey has been a social worker in the Patient Support Center since 2018, providing emotional support to patients and caregivers along the transplant continuum. She received her Master of Social Work degree from the University of Minnesota and has previously worked in home care and hospice coordination, as well as pediatric and adolescent mental health services. Hailey is a member of the Association of Oncology Social Work (AOSW), the Association of Pediatric Oncology Social Workers (APOSW), and the American Society for Transplantation and Cellular Therapy (ASTCT).

Catalina Palacios, MSW, LGSW, Bilingual Social Worker

Catalina joined NMDP in 2023 as bilingual (Spanish) social worker. She graduated from the University of Minnesota with her Master of Social Work degree. She has worked in a variety of settings within healthcare, most recently working in hospital care management. Catalina is a member of the National Association of Social Workers (NASW) and the Association of Oncology Social Work (AOSW). 

Catalina se unió con NMDP en 2023 como trabajadora social bilingüe (español). Se graduó de la Universidad de Minnesota con su maestría en Trabajo Social. Ha trabajado en una variedad de entornos dentro de las instituciones medicas. Catalina es miembro de la Asociación Nacional de Trabajadores Sociales (NASW) y de la Asociación de Trabajo Social Oncológico (AOSW).

CONTACT THE PATIENT SUPPORT CENTER
CALL: 1 (888) 999-6743
Monday through Friday, 8:00 a.m.-5:00 p.m. Central Time
EMAIL: patientinfo@nmdp.org
All of our programs and resources are free.

CONTACTE AL CENTRO DE APOYO AL PACIENTE
Llame al: 1 (888) 999-6743
De lunes a viernes, de 8:00 AM-5:00 PM (Horario central)
CORREO ELECTRÓNICO: pacienteinfo@nmdp.org

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